Seasonal Customer Service Representative - Brea Mall

Summary

Seasonal customer service role in a retail store focused on delivering exceptional, friendly problem solving and supporting store technologies while maintaining customer privacy and security. The position requires flexibility in scheduling and the ability to work in a fast paced environment with physical activity. Candidates should be customer obsessed, communicate clearly, and support team initiatives such as the rewards program.

Responsibilities

• Assist customers with a variety of transactions and inquiries
• Use and demonstrate expertise in store technologies and operating systems
• Provide timely resolution to customer concerns and defuse situations
• Maintain security and privacy of customer information
• Promote store initiatives and rewards programs to customers
• Foster teamwork and positive relationships with peers and leadership
• Work variable schedules based on business and department needs
• Perform continuous movement and physical tasks throughout shifts

Requirements

• Ability to build effective relationships with customers and team members
• Proficiency with MS Windows, iOS and Android
• Clear and effective communication and interpersonal skills
• Ability to prioritize multiple tasks in a fast paced environment
• Accountability, initiative and high level of ownership
• Willingness to work a flexible schedule
• Ability to perform physical requirements including bending, lifting up to 25 pounds, and frequent use of hands