Seasonal Customer Service Representative - Garden State Plaza

Summary

Seasonal Customer Service Representative in a store environment delivering friendly, problem-solving support to customers. The role requires proficiency with store technologies, flexible scheduling to meet business needs, and responsibility for customer privacy and service initiatives.

Responsibilities

• Assist customers with a variety of transactions and provide seamless service
• Demonstrate expertise in store technologies and multiple operating systems
• Defuse customer situations and provide timely resolutions
• Educate customers on programs such as rewards and motivate adoption
• Ensure security and privacy of customer information
• Work flexible schedules with hours that vary by week
• Collaborate with team members to inspire trust and positive relationships
• Handle merchandise and assist customers including frequent movement and lifting

Requirements

• Ability to build strong relationships with customers peers and leadership
• Proficiency in MS Windows iOS and Android
• Clear effective communication and strong interpersonal skills
• Ability to prioritize multiple tasks in a fast paced environment
• Accountability initiative and high level of ownership
• Ability to work a flexible schedule based on department needs
• Capable of continuous movement for 6-8 hours and lifting up to 25 pounds occasionally