Summary
Seasonal Customer Service Representative in a store environment delivering friendly, problem-solving support to customers. The role requires proficiency with store technologies, flexible scheduling to meet business needs, and responsibility for customer privacy and service initiatives.
Responsibilities
- Assist customers with a variety of transactions and provide seamless service
- Demonstrate expertise in store technologies and multiple operating systems
- Defuse customer situations and provide timely resolutions
- Educate customers on programs such as rewards and motivate adoption
- Ensure security and privacy of customer information
- Work flexible schedules with hours that vary by week
- Collaborate with team members to inspire trust and positive relationships
- Handle merchandise and assist customers including frequent movement and lifting
Requirements
- Ability to build strong relationships with customers peers and leadership
- Proficiency in MS Windows iOS and Android
- Clear effective communication and strong interpersonal skills
- Ability to prioritize multiple tasks in a fast paced environment
- Accountability initiative and high level of ownership
- Ability to work a flexible schedule based on department needs
- Capable of continuous movement for 6-8 hours and lifting up to 25 pounds occasionally
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