Selling Supervisor - Nordstrom

Summary

The Selling Supervisor will mentor and coach sales associates to deliver an elevated customer experience while driving category and sales objectives. This role supports daily floor supervision, merchandising standards and operational procedures to maximize store performance. The supervisor partners with store leadership and visual teams to maintain presentation and inventory accuracy.

Responsibilities

• Coach and develop sales associates to meet individual and store sales targets and consignment goals.
• Lead floor supervision, coordinate clienteling and use of CRM and training tools to enhance customer service.
• Support visual merchandising initiatives in partnership with the Visual Manager and Regional Visual Manager.
• Manage POS operations, opening and closing procedures, inventory accuracy and shrink control.
• Assist with stock and store operations, after-sales service, paperwork and ad hoc projects as needed.
• Supervise staff in the absence of Store Management, identify training needs and run regular team meetings.

Requirements

• Business school, university degree or equivalent experience.
• Minimum 7 years of sales experience, preferably in luxury retail; at least 1 year supervisory experience preferred.
• Proficiency with POS systems and general software (Word, Excel); comfortable learning store systems.
• Strong customer service orientation, ability to motivate teams, problem solving and communication skills.
• Foreign languages are a plus.