Selling Supervisor - South Coast Plaza

As a Selling Supervisor at South Coast Plaza, you will be responsible for driving sales through exceptional client service, leading by example on the sales floor, and supporting the store management team in all aspects of store operations. You will play a critical role in coaching and developing team members to deliver a world-class experience aligned with the brand’s standards.

• Drive personal sales and exceed KPIs through a genuine passion for luxury fashion and client engagement.
• Maintain in-depth knowledge of luxury products and trends to educate and inspire both customers and team members.
• Foster and maintain strong relationships with VIP and loyal clients through clienteling strategies.
• Supervise, train, and motivate sales associates to meet and exceed individual and team sales targets.
• Provide ongoing coaching and feedback to enhance team performance and customer service standards.
• Support recruitment, onboarding, and continuous development of team members.
• Ensure the store operates efficiently by overseeing daily operations, including stock management and loss prevention.
• Uphold brand visual and merchandising standards to enhance the store’s appeal.
• Analyze sales reports and key performance indicators (KPIs) to identify trends and opportunities for growth.
• Ensure compliance with company policies, procedures, and luxury retail best practices.

• 2+ years of experience in retail management or related role.
• Excellent verbal and written communication skills.
• Strong customer service skills.
• Proficient with Microsoft Office Suite or related software.
• Experience in retail, luxury retail or service-oriented organization preferred.
• Strong project management skills with the ability to prioritize in a fast-paced environment.