SummaryAs a Senior Agency Operations Manager at Ralph Lauren, you will play a pivotal role in overseeing the operational effectiveness and efficiency of the Agency. You will drive strategy, manage teams, and optimize processes to bring campaigns to life, acting as a central strategic partner within the Agency and across the company.
Responsibilities- Work with Project Management and Production to document existing processes and establish new ones.
- Build and maintain a regular communications strategy, including weekly status, monthly, and quarterly newsletters.
- Maintain agency documentation in a centralized location for easy access and sharing.
- Gather, analyze, and report data to assess overall agency capacity, impact, and workload.
- Maintain templates, tools, and systems to streamline project and production management.
- Assist Project Management and Creative Leadership with project assessment and resourcing.
- Build strategic partnerships across the Agency.
- Manage multiple projects and tasks simultaneously, prioritizing effectively.
- Provide regular updates for all project stakeholders and lead productive status meetings.
Requirements- 5+ years of strategic account management experience at an Agency or in a high-paced environment.
- Experience working with creative and marketing teams.
- Strong written and verbal communication skills with a successful track record in relationship building.
- Analytic, data-driven thinker with innovative problem-solving skills.
- Experience in a complex corporate structure with the ability to influence across departmental boundaries.
- Impeccable attention to detail and ability to manage multiple projects at once.
- Proactive in seeking feedback and comfortable with ambiguity and frequent change.
- Expert user of project management tools such as Asana, Monday.com, and Jira.
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