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Brobston Group is the #1 source for luxury fashion, jewelry, beauty, and home décor jobs in North America. We specialize in retail leadership, corporate, and executive consulting roles. We offer both hands-on recruiting services and tailored job posting services to luxury brands and retailers. Brobston Group was founded by William Brobston in 2017 and is based in New York City.

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  • Tiffany & Co.
  • Senior Analyst Technical Servi…
Tiffany & Co.
Tiffany & Co.

Founded in 1837

Senior Analyst Technical Services

Type
Full time
Industry
Luxury Watches and Jewelry
Location
Whippany, NJ
Category
IT
Remote
Not Remote
Seniority
Associate

Jobs inner cover
Jobs inner cover

Summary

Tiffany & Co.

Founded in 1837

Senior Analyst Technical Services

Type
Full time
Industry
Luxury Watches and Jewelry
Location
Whippany, NJ
Category
IT
Remote
Not Remote
Seniority
Associate

Application Type

Marketplace

Applications for this job are completed directly on the employer's website.

Job Description

Summary

Senior Analyst Technical Services provides project management and technical support for Americas retail operations including budgeting, organizing, and delivering retail technology for new locations, renovations, and relocations. The role requires strong networking knowledge, vendor management, service delivery oversight, and the ability to coordinate cross functional teams while supporting incidents, problems, and changes.

Responsibilities

  • Manage delivery of infrastructure technology such as routers, switches, firewalls, servers, POS, PCs, printers, and telephone systems
  • Oversee procurement, staging, implementation, and change processes for retail technology and store projects
  • Gather requirements, document specifications, track schedules, and manage budgets and invoices
  • Coordinate with engineering, application, and cross functional teams to enforce portfolio standards
  • Provide escalation support for incident and problem tickets and coordinate resolution with IT teams and vendors
  • Manage vendor relationships and ensure IT standards are met and implemented
  • Create and maintain documentation repository including ServiceNow knowledge articles and SOPs
  • Support travel and after hours work as required for project delivery

Requirements

  • 6 years experience in project and/or IT support and services functions including project activities
  • 2 years experience with network administration including Cisco and Meraki
  • Ability to build and maintain business partnerships and strong interpersonal skills
  • Strong analytical, problem solving, project management, and planning skills
  • Ability to perform basic financial analysis and manage budgets
  • Self motivated and able to work with limited supervision with strong attention to detail
  • Experience with Windows 10, Office 365, virtualization, Active Directory, and printer management preferred

We have summarized this job description for you, click apply to see more details from the employer.

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