SummaryAs a Senior Client Advisor at James Perse Bal Harbour, you will be responsible for achieving all objectives set forth by the company with a focus on client development and client sales. You will set the example in areas of customer service excellence, adherence to visual merchandising standards, and operational standards. In the absence of Store Management, you will oversee all aspects of the store and staff.
Responsibilities- Achieve daily, monthly, and annual sales targets and key performance indicators.
- Establish relationships with clients and manage communication consistent with James Perse.
- Set the example for exceptional customer service, client experience and store standards.
- Maintain the selling floor, merchandise, visuals, and store standards.
- Maintain and grow existing clients and reach new prospects through networking and outreach.
- Support operational tasks and projects.
- Open and close the store and conduct all opening and closing procedures.
- Local market knowledge of clientele base and brand competitors.
- Participate in special events and projects as needed.
- Adhere to all store and company procedures while maintaining operational and client experience excellence.
- All other duties as assigned.
Requirements- High School Diploma or GED required; College Degree preferred.
- Prior experience in a retail/boutique store dealing with high-end goods, and clientele-oriented sales.
- Experience working in retail environments with 7 days a week operation, requiring open scheduling availability based on business needs.
- Outgoing, energetic, professional, and good representative of the brand.
- Strong interpersonal and communications skills both verbal and written.
- Strong independent work ethic, excellent time management skills, and high level of integrity.
- Ability to handle customer interactions and potential issues or concerns courteously and professionally.
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