SummaryAs a Senior Client Advisor at Celine Ala Moana, you will serve as a brand ambassador, ensuring each client receives exceptional service in line with Celine standards. You will build strong client relationships and support store management in fostering a client-centric environment.
Responsibilities- Achieve individual and team sales objectives and support the team in reaching their goals.
- Welcome clients and enhance their experience by advising them across all product categories.
- Demonstrate sales leadership and advanced clienteling skills to develop and recruit clients.
- Maintain high standards of brand and product knowledge.
- Participate in all store activities and respect Celine brand standards in grooming and behavior.
- Assist management in daily operations, including floor management and stock operations.
- Support the Store Manager in team development through mentoring and integration of newcomers.
- Understand company policies and provide support to other Client Advisors.
- Additional responsibilities may include stock and store operations, visual merchandising, and after-sales.
Requirements- Minimum 3 years of experience in a retail setting, preferably in luxury sales.
- Business School, University degree, or equivalent experience.
- Computer literate with the ability to learn and use various software packages.
- Action-oriented and results-driven with strong client service orientation.
- Excellent verbal and written communication skills.
- Passion for luxury products and appreciation for design.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Foreign language skills are a plus.
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