SummaryAs a Senior Client Advisor at Gucci Ala Moana, you will assist the Store Director and Team Manager in driving sales results, training and supervising Client Advisors, managing merchandise, and overseeing daily store operations. You will be a dynamic leader with strong relationship-building skills, representing the brand as a Gucci Ambassador.
Responsibilities- Provide supervision and guidance to Client Advisors to deliver high performance through a customer-centric attitude.
- Partner with the Team Manager to support real-time coaching and feedback to achieve business and product category goals.
- Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
- Act as a role model by providing exceptional client service and demonstrating excellent product knowledge.
- Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales.
- Contribute to upholding the visual display of all products in accordance with Gucci visual standards.
- Support the daily operations of the store when management is not present.
Requirements- Sales management experience in retail, luxury retail, or service-related industry preferred.
- Bachelor’s Degree in a related field is preferred.
- Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
- Ability to manage competing priorities in a fast-paced environment.
- Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
- Strong verbal and written communication skills and excellent organizational skills.
- Passion for the Fashion Industry.
- Flexibility to work a retail schedule including evenings, weekends, and holidays.
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