Summary
The Senior Client Advisor supports the Store Director and Team Manager in driving sales, supervising and training Client Advisors, managing merchandise, and overseeing daily store operations. This leadership role requires strong relationship building, client service excellence, and representation of brand values within the marketplace.
Responsibilities
- Provide supervision and guidance to Client Advisors on the selling floor to drive sales and performance
- Partner with Team Manager to deliver real time coaching and feedback
- Assist in development and training of team members and ensure consistent onboarding
- Deliver exceptional client service by greeting, listening, and assisting clients to meet their needs
- Act as a Brand Ambassador to attract new clients through community networking
- Drive individual KPI goals and exceed sales targets
- Perform floor leadership duties including opening and closing the store and organizing coverage
- Maintain visual display standards and support daily store operations when management is absent
- Serve as first point of contact for difficult client issues
Requirements
- Sales management experience in retail or luxury retail preferred
- Bachelor’s degree in a related field preferred
- Proven ability to deliver positive customer experiences and measurable results
- Ability to manage competing priorities in a fast paced environment
- Proficiency with Microsoft Office including Word Excel PowerPoint Outlook
- Industry awareness and strong business acumen
- Strong verbal and written communication and organizational skills
- Passion for the fashion industry
- Flexibility to work evenings weekends and holidays
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