Summary
The Senior Client Advisor supports boutique leadership by overseeing the client advisor team and contributing to store sales and performance goals. This role delivers a memorable luxury client experience while fostering teamwork and upholding the brand's standards.
Responsibilities
- Lead by example in achieving individual sales targets and help the team meet its goals.
- Train new client advisors and provide ongoing development for existing team members.
- Build and maintain client relationships and portfolios, anticipate client needs, and provide excellent after-sale service.
- Drive sales and key performance indicators, create personalized looks, and support front- and back-of-house teams.
- Promote a collaborative work environment and follow company policies and operational procedures.
Requirements
- Experience delivering high-quality client service, preferably in fashion, accessory retail, customer service, or luxury hospitality.
- Strong leadership and team-building skills, with the ability to motivate and develop colleagues.
- Passion for fashion, a business-minded and entrepreneurial approach, and confidence in creating personalized looks.
- Strong communication and problem-solving skills; able to multitask and prioritize in a fast-paced environment.
- Comfort with digital tools and applications, and fluency in English and the local language.
