Summary
As a Senior Client Advisor you will support the Store Director and Team Manager in driving sales results, supervising and training Client Advisors, managing merchandise, and overseeing daily store operations while representing the brand and delivering exceptional client service.
Responsibilities
- Provide supervision and guidance to Client Advisors on the selling floor to drive sales and performance
- Partner with Team Manager to deliver real time coaching and feedback to achieve business goals
- Assist in onboarding and training Client Advisors to ensure consistent branded experiences
- Act as a Brand Ambassador by delivering exceptional client service and building client relationships
- Demonstrate product knowledge and promote brand history and heritage
- Lead floor operations including opening and closing the store and organizing coverage
- Maintain visual standards and merchandise presentation
- Support store operations and act as first point of contact for difficult client issues
Requirements
- Sales management experience in retail or luxury retail preferred
- Bachelor's degree in a related field preferred
- Proven ability to deliver positive customer experiences and achieve measurable results
- Ability to manage competing priorities in a fast paced environment
- Proficiency with Microsoft Office including Word Excel PowerPoint and Outlook
- Strong verbal and written communication and organizational skills
- Passion for the fashion industry and industry awareness
- Flexibility to work retail schedule including evenings weekends and holidays
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