SummaryAs a Senior Client Advisor at our Boca Raton Boutique, you will play a crucial role in driving sales and ensuring exceptional customer service. You will act as a Manager on Duty when needed, guiding the sales team and maintaining store operations to brand standards.
Responsibilities- Engage with clients to embody Dolce & Gabbana Sales and Service standards consistently.
- Drive individual and store sales objectives, including KPIs such as Consignment, Appointments, and Repurchase Rate.
- Enhance team performance by coaching and mentoring colleagues.
- Capture client information to build relationships and personalize future client development opportunities.
- Develop long-lasting client relationships using the company’s clientele program.
- Act as a Brand Ambassador to attract new clients through community networking.
- Supervise the sales floor and act as MOD when required.
- Support visual merchandise presentation standards and inventory preparation.
- Work with store teams to maintain a professional work environment.
Requirements- 3-5 years of experience in sales roles within Luxury Retail Companies.
- Proven excellent client service skills and commercial mindset.
- Experience in training and coaching people.
- Ability to drive results through others.
- Proficient in MS Word, Excel, and Outlook.
- Ability to communicate and analyze business needs with senior leadership.
- Flexibility to work a schedule that includes evenings, weekends, and holidays.
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