SummaryAs a Senior Client Advisor at Gucci, you will play a vital role in driving sales results, training and supervising Client Advisors, and managing daily store operations. You will embody the Gucci brand as an ambassador, promoting its values and amplifiers within the marketplace.
Responsibilities- Provide supervision and guidance to Client Advisors to deliver high performance through a customer-centric attitude.
- Partner with the Team Manager to support real-time coaching and feedback to achieve business and product category goals.
- Assist in the development and growth of your team and ensure a consistent onboarding experience for Client Advisors.
- Act as a role model by providing exceptional client service and demonstrating excellent product knowledge.
- Attract new clients by being a Brand Ambassador through community networking.
- Drive and exceed individual KPI goals by ensuring the highest level of customer service and sales quality.
- Perform floor leadership duties, including opening/closing the store and organizing coverage for breaks.
- Contribute to upholding the visual display of products according to Gucci standards.
- Support daily store operations in the absence of management and handle difficult client issues.
Requirements- Sales management experience in retail, luxury retail, or a service-related industry preferred.
- Bachelor’s Degree in a related field is preferred.
- Proven ability to drive positive customer experiences and deliver measurable results.
- Ability to manage competing priorities in a fast-paced environment.
- Proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
- Industry awareness and strong business acumen.
- Strong verbal and written communication skills and excellent organizational skills.
- Passion for the Fashion Industry.
- Flexibility to work a retail schedule, including evenings, weekends, and holidays.
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