SummaryAs a Senior Client Advisor at Gucci Holt Renfrew Calgary, you will play a crucial role in driving sales, training, and supervising Client Advisors, and managing daily store operations. You will embody the Gucci brand as an ambassador, promoting its values and amplifiers within the marketplace.
Responsibilities- Supervise and guide Client Advisors on the selling floor to achieve high performance through a customer-centric attitude.
- Partner with the Team Manager for real-time coaching and feedback to meet business and product category goals.
- Assist in team development and growth, ensuring a consistent and branded onboarding experience for Client Advisors.
- Act as a role model by providing exceptional client service and demonstrating excellent product knowledge.
- Attract new clients by networking within the community and driving individual KPI goals.
- Perform floor leadership duties, including opening/closing the store and organizing coverage for breaks.
- Contribute to maintaining visual display standards and support daily store operations.
- Serve as the first point of contact for difficult client issues.
Requirements- 3+ years of sales management experience in retail, luxury retail, or a service-related industry.
- Bachelor’s Degree in a related field preferred.
- Proven ability to drive positive customer experiences and deliver measurable results.
- Ability to manage competing priorities in a fast-paced environment.
- Proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
- Strong business acumen and industry awareness.
- Excellent verbal and written communication skills and organizational skills.
- Passion for the fashion industry and flexibility to work a retail schedule, including evenings, weekends, and holidays.
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