Summary
Senior Client Advisor responsible for building and maintaining luxury client relationships at South Coast Plaza while achieving sales objectives and representing brand heritage. Role emphasizes personalized service, CRM usage, visual standards, and collaboration to drive business growth.
Responsibilities
- Continuously meet or surpass monthly and yearly sales objectives.
- Provide outstanding personalized customer service and build enduring client relationships.
- Utilize CRM tools to gather customer data and personalize client engagement.
- Maintain an accurate and organized client book and follow up on sales and inquiries.
- Promote store events via email, phone, and personalized notes.
- Ensure sales floor and stockroom are organized per company policy.
- Contribute to visual presentation and uphold brand image standards.
- Support shipping receiving and inventory control as requested.
- Assist with general housekeeping and store image upkeep.
Requirements
- Over three years of luxury fashion sales experience in a retail environment.
- Proven history of exceeding individual and store targets.
- Exceptional verbal and written communication skills.
- Strong organizational skills and ability to manage multiple tasks.
- Team oriented with a collaborative mindset.
- Ability to thrive in a fast paced, dynamic environment.
- Flexible to work evenings weekends and holidays as business requires.
- Foreign language knowledge a plus.
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