Summary
The Senior Client Advisor will lead and support the client advisor team at the Valley Fair boutique, driving sales and delivering a memorable, high-end client experience. This role contributes to store KPIs, coaches colleagues, and upholds Maison standards and image.
Responsibilities
- Manage and mentor the client advisor team, leading by example to achieve individual and team sales targets.
- Train new hires and provide ongoing development for existing team members.
- Create and maintain a positive, collaborative work environment that encourages creativity and teamwork.
- Deliver outstanding client service and after-sale care, building and cultivating a robust client portfolio.
- Drive performance through a business-minded, entrepreneurial approach to meet sales and KPI goals.
- Use available tools and applications to optimize business opportunities and support front and back-of-house teams.
- Ensure adherence to company policies and operational procedures.
Requirements
- Professional experience in fashion & accessory retail, luxury hospitality, or customer service with a client-focused approach.
- Strong leadership and team-management skills with the ability to motivate and inspire peers.
- Passion for fashion, strong personal taste, and ability to create personalized looks for clients.
- Business-minded, proactive, and comfortable working in a fast-paced environment while multitasking and prioritizing.
- Comfortable with digital tools and quick to learn new technologies; excellent communication skills in English and the local language.
