Senior Client Ambassador

Summary

The Senior Client Ambassador drives e-commerce sales by delivering white-glove, consultative service via phone, email, chat, and video to collectors and VIP clients. Acts as a trusted brand expert for Breitling, Gallet, and Universal Genève, building long-term client relationships and representing the highest standards of the House of Brands. Coordinates with boutiques, logistics, and internal teams to ensure seamless end-to-end experiences for high-value purchases.

Responsibilities

• Provide personalized, white-glove service to collectors, VIP clients, and American Express Centurion members across calls, email, chat, and video consultations.
• Develop and maintain long-term client relationships through proactive outreach, follow-up, and tailored product recommendations.
• Deliver consultative selling for limited-production and high-value timepieces, identifying opportunities to elevate the customer journey.
• Coordinate with boutiques, logistics, and internal stakeholders to ensure flawless fulfillment and post-sale care.
• Maintain and expand product knowledge, including watchmaking, limited editions, and brand storytelling.

Requirements

• 3+ years of luxury retail, concierge, hospitality, client advisory, or customer experience preferred.
• Proven clienteling and consultative selling skills with experience serving high-net-worth or VIP clientele.
• Experience using CRM platforms such as Salesforce to manage long-term client relationships and personalized outreach.
• Strong discretion, professionalism, and understanding of luxury etiquette and relationship management.
• Passion for fine watchmaking, craftsmanship, and heritage brands is highly desirable.