Senior Director Infrastructure Technology Operations

As the Senior Director of Infrastructure, Technology & Operations, you will lead and manage all infrastructure, related services, support, and security implementation across the Americas region. You will provide leadership, guidance, and coordination in implementing standard methodologies, ensuring high levels of user satisfaction through technology experiences.

• Implement a strong T&O discipline across the region in alignment with global leadership.
• Collaborate with global T&O leadership to contribute to the global T&O vision and strategy.
• Define and execute the regional T&O roadmap with a focus on business value and regional specificities.
• Manage a regional team of T&O experts and outsourced services.
• Ensure compliance with applicable audit, regulatory, and legal requirements.
• Design, develop, and implement IT infrastructure and services.
• Participate in global T&O committees and provide thought leadership.
• Maintain excellent operational and security levels in all IT systems.
• Supervise infrastructure and security budgets and expenditures.
• Manage local vendor relationships and service level agreements.

• Bachelor's Degree in a STEM field, ideally in Information Management/Systems/Technology/Computer Science.
• Minimum 10 years of experience in infrastructure management and technology operations.
• Minimum 5 years of team leadership experience in a complex environment.
• Industry qualifications related to IT Infrastructure and projects (such as ITIL).
• Strong interpersonal and communication skills.
• Proficiency in English; knowledge of Spanish, Portuguese, or French is a plus.