Summary
The Senior Leader Home Delivery will lead vision and operational excellence for warehouse and home delivery functions, providing strategic oversight and developing teams to elevate the customer experience across assigned territories.
Responsibilities
- Lead and develop direct reports through coaching training and mentorship
- Strategically plan and oversee daily workflow and deliverables across delivery and warehouse functions
- Own P&L management including analysis and reporting
- Align home delivery experience with luxury service standards
- Manage performance of third party delivery and logistics vendors against cost service and quality metrics
- Drive continual improvement through root cause analysis and corrective actions
- Address and resolve escalated customer service issues
- Visit clients within assigned geographic territory as needed
- Ensure site compliance to standards through audits
Requirements
- 5+ years leadership experience in furniture home delivery warehouse operations or similar field
- Experience leading third party carrier providers
- Skilled at hiring training coaching and managing employee performance
- Knowledge of P&L profit margins accounting and related business principles
- Strong written oral communication analytical problem solving and decision making skills
- Computer literate with daily use of MS Word and Excel
- Ability to visit clients in assigned territory and lift at least 50lbs
- Must pass background MVR and drug screen
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