SummaryThe Senior Manager, Client Engagement at Cartier in New York will develop and execute the North America Client Engagement strategy across various channels, including retail, ecommerce, and Call Center. This role focuses on driving sales growth through clienteling and fostering loyalty among Cartier clients by implementing new initiatives and creating exceptional experiences.
Responsibilities- Roll out client-related programs across all distribution channels, collaborating with CRM, regional Client Development Directors, retail teams, E-com, and call center.
- Partner with HQ teams to implement and localize global programs, conveying North America Region insights and priorities.
- Support the Prestige Team and Client Experience Team in developing and implementing Client Engagement strategies and action plans.
- Champion clienteling behaviors to drive a client-centric business, including relationship building and pro-active outreach.
- Manage the Client Engagement calendar, animations, and budget, collaborating with Brand, Marketing, High Jewelry, and Regional Client Engagement Teams.
- Track, report, and leverage post-event learnings to optimize ROI.
- Create corporate presentations for the Commercial Executive Team and North America leadership.
Requirements- Bachelor’s degree in a business-related field preferred.
- 7+ years of experience in luxury goods retail or luxury hospitality management.
- Event experience and budget management skills.
- Strong attention to detail and interpersonal skills.
- Ability to manage multiple projects in a fast-paced environment.
- Experience working in a matrix organization and with international headquarters.
- Strong computer skills, including PowerPoint and Excel.
- Excellent communication skills; foreign languages, especially French, are a plus.
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