SummaryThe Digital Merchandising Senior Manager at Nordstrom is responsible for achieving customer outcomes by driving product sales through digital customer interactions. This role involves managing the entire digital customer experience from strategy to execution, with a focus on both online and offline strategies to meet customer goals.
Responsibilities- Work cross-functionally with expert teams to support the entire customer journey for Scaled Events and Cross-Divisional Priorities.
- Collaborate with Merchants, Price teams, and Scaled Events to drive product strategy.
- Connect product strategy to overall customer goals.
- Develop Nordstrom.com navigation and merchandising strategy.
- Drive Nordstrom.com features and functionality strategy.
- Develop content messaging strategy.
- Support reporting and optimization roadmap for AOR.
- Declare clear objectives and key results (OKRs) and provide a strategy to achieve them.
- Focus on operationalizing resources, training, partnerships, processes, and platforms needed to achieve OKRs.
- Support a team comprised of Managers, Sr. Specialists, and Specialists.
Requirements- 8+ years of professional experience in a large matrixed organization, with 2+ years of experience leading and developing teams.
- Proven competency in aligning product goals with customer strategy.
- Experience in developing and executing product strategies.
- Proficiency in digital navigation and merchandising strategies.
- Experience in developing and executing digital features and functionality.
- Experience in content messaging strategies.
- Ability to engage with internal and external executive partners.
- Competency in cross-team collaboration, drive for results, and communication skills.
- Experience in scaling ecommerce businesses.
- Experience in driving digital to physical outcomes.
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