Senior Manager Jewelry Workshop Customer Service

As a Senior Manager in Jewelry Workshop Customer Service, you will oversee the on-time delivery of jewelry alterations and after-sales interventions, ensuring operational efficiency and quality standards are met. You will support the Van Cleef and Arpels Americas Workshop by promoting teamwork and accountability.

• Manage a diverse team of technical experts, monitoring development, productivity, and performance.
• Collaborate with Senior Manager, Workshop Production, and cross-functional teams to ensure timely delivery of high-priority orders.
• Manage daily workflow and assignments to maintain business objectives.
• Develop, manage, and report on customer service staff and workshop KPIs.
• Monitor performance and productivity, recommending relevant training.
• Support workshop delivery with systemic and physical movement of repair orders and spare parts.
• Ensure staff compliance with all policies and procedures.

• Bachelor's degree required.
• 5+ years of team management experience in a jewelry workshop.
• Proficiency in Microsoft Suite, particularly Excel and PowerPoint.
• ERP experience in a jewelry workshop environment (SAP preferred).
• Experience with Power BI and strong communication skills.
• Proven background in workshop STO and time management software.
• Proficiency in French is a plus.