Senior Operations Controller - Bal Harbour

Summary

The Senior Operations Controller oversees efficient stockroom operations to ensure accurate inventory and supports the selling process to deliver exceptional client service. This role manages shipping and receiving, merchandise movement, cycle counts, repairs, and store maintenance while driving operational efficiency and adherence to company procedures.

Responsibilities

• Execute shipping and receiving processes and report and resolve issues
• Manage timely movement of merchandise including transfers and returns to vendor
• Oversee inventory accuracy through cycle counts and scheduled inventories
• Print and ticket merchandise and process returns and price adjustments
• Process repairs and damages according to guidelines
• Pack handle and store merchandise to company standards
• Support selling process and client experience as needed
• Assist with physical maintenance of the boutique
• Support store initiatives and projects as required

Requirements

• 2-3 years of retail experience, luxury or contemporary preferred
• Supervisory experience is a plus
• Excellent written and verbal communication skills
• Ability to analyze information prioritize tasks and problem solve
• Strong integrity work ethic and ability to manage multiple tasks
• Excellent organizational skills and attention to detail
• Experience with internal retail systems and shipping software
• Ability to meet physical requirements including lifting and climbing
• Team player attitude