Summary
The Senior Operations Controller oversees stockroom operations to ensure accurate inventory and efficient merchandise movement while supporting the selling process and delivering exceptional client service. This role manages shipping and receiving, inventory reconciliation, and operational tasks to maintain store standards.
Responsibilities
- Execute shipping and receiving processes and escalate issues to Store Director or Operations Manager
- Manage timely movement of merchandise including transfers, returns to vendor, and damages
- Oversee store cycle counts and scheduled inventories and assist with reconciliation
- Print and ticket merchandise and process returns and price adjustments
- Process repairs and damages according to company guidelines
- Pack, handle, and store merchandise to company standards
- Assist with store physical maintenance and support store initiatives and projects
- Develop ideas to increase operational efficiency and reduce costs
- Support the sales team to ensure high client experience
Requirements
- Minimum 2 years of retail experience; luxury or contemporary preferred
- Supervisory experience preferred
- Strong written and verbal communication skills
- Ability to analyze information, prioritize, and solve problems
- Excellent organization and attention to detail
- Experience with retail systems and shipping software
- Ability to perform physical tasks including lifting and climbing ladders
- Ability to manage multiple tasks in a fast paced environment
- Team player with high integrity and work ethic
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