Summary
The Senior Operations Controller oversees store operational functions to ensure accurate inventory, efficient stockroom management, and support of the sales team to deliver exceptional client service. This role manages shipping and receiving, inventory reconciliation, and operational processes while contributing ideas to improve efficiency and reduce costs.
Responsibilities
- Execute shipping and receiving processes and report issues to leadership
- Ensure timely movement of merchandise including transfers and returns
- Oversee cycle counts and scheduled inventories and reconcile discrepancies
- Print and ticket merchandise and process price adjustments and returns
- Process repairs and damages according to company guidelines
- Pack, handle, and store merchandise to company standards
- Assist with physical maintenance of the boutique as needed
- Support store initiatives and projects and assist the sales team as required
- Develop and share ideas to increase efficiency and reduce operational costs
Requirements
- Minimum 2 years of retail experience; luxury or contemporary preferred
- Supervisory experience is a plus
- Excellent written and verbal communication skills
- Ability to analyze information, identify priorities, and problem solve
- Strong organizational skills and attention to detail
- Familiarity with internal retail systems and shipping software programs
- Ability to manage multiple tasks in a fast paced environment
- Ability to meet physical requirements including lifting and climbing
- Team player attitude and high degree of integrity
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