Senior Product Manager - Store Operations

As a Senior Product Manager in Store Operations at Nordstrom, you will play a pivotal role in enhancing the customer experience through data-driven insights and innovative solutions. You will collaborate with various teams to develop and implement strategies that drive store operational excellence and omni-channel fulfillment.

• Develop product roadmaps and prioritize features based on feedback and business objectives.
• Establish and monitor success metrics including OKRs and KPIs.
• Execute tactical plans for key workstreams supporting the strategic roadmap.
• Assess feature value and success metrics in collaboration with finance and business teams.
• Support requirements definition including wireframes and user stories.
• Contribute to go-to-market strategy and post-launch validations.
• Partner with UX, Research, and Engineering on feature design.
• Act as a key point of contact for stakeholders, providing updates and gathering feedback.
• Drive root cause analysis on KPI performance.
• Evaluate competitor experiences.

• 5+ years of product management experience, preferably in physical store or supply chain.
• Bachelor's Degree in IT, Computer Science, Data Science or related field.
• Technical background with understanding of software development principles.
• Strong attention to detail and ability to build cross-functional relationships.
• Excellent interpersonal and communication skills.