SummaryAs a Senior Program Manager in Store Operations - Fulfillment and Delivery, you will lead key investments and cost-saving initiatives within Nordstrom's Store Operations. You will be responsible for setting the standard for future operating philosophies and driving measurable value to the organization.
Responsibilities- Drive and manage complex, cross-functional projects using standardized processes and methodologies.
- Develop and enforce project/program reporting structures across all organizational levels.
- Ensure program delivery meets specifications across all partners.
- Translate delivery milestones and budget details into a single managed view to achieve program objectives.
- Collaborate with finance and operations to develop frameworks ensuring financial outcomes.
- Create program updates for multiple leadership levels and stakeholders.
- Ensure budgetary adherence and financial accountability with creative teams.
- Monitor store usage to manage inventory ownership effectively.
- Create and approve purchase orders in compliance with procurement policies.
- Prepare documentation for store readiness and scaled events.
- Handle escalations to maintain operational continuity.
- Conduct QA testing to ensure product quality.
- Provide support for supplies including corrugate and gift packaging.
- Develop and manage financial plans and procurement cycles.
- Lead communications to ensure clarity and alignment across stakeholders.
- Assess and resolve risks and issues, facilitating clear communication.
- Ensure program framework and business objectives are achieved.
- Continuously improve project documentation and frameworks.
Requirements- Bachelor’s degree in industrial engineering preferred.
- 8+ years of project management and execution experience.
- Ability to manage delivery requirements with partners to drive financial results.
- Excellent communication and interpersonal skills.
- Store Operations expertise in retail or consumer goods preferred.
- Project Management Professional (PMP) certification or similar experience preferred.
- Superior organizational and problem-solving skills.
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