Summary
The Senior Sales Associate drives sales and client development while setting an example in customer service, visual merchandising, and store operations. In the absence of store management, this role supervises store activities and staff during peak periods.
Responsibilities
- Achieve daily, monthly, and annual sales goals and key performance indicators.
- Build client relationships and communicate in a manner consistent with the brand.
- Deliver exceptional customer service and uphold store standards.
- Maintain the sales floor, merchandise, visual presentation, and store standards.
- Retain and grow existing clientele and develop new prospects through networking and outreach.
- Support operational tasks and projects, and open and close the store according to established procedures.
- Apply knowledge of the local customer market and competitors.
- Participate in special events and projects, including sample sales and physical inventory.
- Serve as a key holder and perform other assigned duties.
Requirements
- High school diploma or GED required; college degree preferred.
- Prior retail or specialty boutique experience selling premium products with a client-focused approach.
- An established client book is preferred.
- Experience in retail environments operating seven days a week and availability to meet business needs.
- Outgoing, energetic, professional, and able to represent the brand lifestyle.
- Strong interpersonal and written and verbal communication skills.
- Independent work ethic, excellent time-management skills, and high integrity.
- Ability to handle customer interactions and concerns courteously and professionally.
