SummaryBulgari Corporation of America is seeking a Senior Retail Training Manager for the US East Coast region. Reporting to the Director of Training, North America, this role involves engaging in all training activities to support the assigned territory.
Responsibilities- Analyze existing content and identify learning opportunities.
- Upskill sales teams on watch knowledge, including high-end complications.
- Deploy and reinforce trainings on Bulgari client experience and selling techniques.
- Participate in retail coaching and provide feedback to Store Director and Director, Training North America.
- Collaborate on the onboarding process of regional retail hires.
- Assist in the localization of training initiatives.
- Create, monitor, and track store visits to support regional initiatives.
- Prepare, execute, and follow-up on in-store trainings.
- Monitor eLearning platforms for the assigned market.
- Create and follow-up on needs analysis and action plans related to Mystery Shop and Voice of Client initiatives.
- Perform ad-hoc projects as required by management.
- Collaborate with interdepartmental committees or task forces.
Requirements- Minimum of 7+ years of sales and/or training in a luxury environment.
- Extensive watch knowledge required, supplemental certification with FHH or similar is a plus.
- Understanding of competitive watch market with strong knowledge of micro-mechanics.
- Knowledge of eLearning platforms and Microsoft Office applications.
- Ability to manage departmental budget and process expense reports.
- Ability to navigate various professional environments in an agile manner.
- Ability to travel domestically and internationally up to 50%-70% of the time.
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