SummaryAs a Service Advisor at Cartier in Dallas, you will serve as an Ambassador of client service and communication, providing advice and technical explanations to clients regarding the servicing of merchandise. Your role is to ensure after-sales service resolutions that meet or exceed client expectations, delivering the highest level of client experience.
Responsibilities- Deliver a warm and gracious welcome to each client, exhibiting Maison values and exceeding client experience expectations.
- Meet or exceed service timeframes and client expectations with appropriate follow-up.
- Understand client needs and discuss appropriate solutions.
- Communicate and respond to client inquiries with strong technical knowledge of services.
- Execute Cartier Service Policies to provide a Maison appropriate client experience.
- Perform basic product services such as strap changes, bracelet sizing, steam cleaning, and cord changes.
- Uphold the ideals of the Cartier Client Experience with a clear understanding of luxury service requirements.
- Apply client experience guidelines and technical expertise to share recommendations with clients about service and product sales.
- Partner with Boutique colleagues on sales of accessories, watches, and jewelry.
- Comply with Cartier security and operational procedures.
- Assist with Boutique daily setup and breakdown for opening/closing.
- Assist with Boutique projects, inventory, organization, and restocking of supplies.
- Maintain proper visual standards and product maintenance.
Requirements- 2 to 5 years of experience in luxury retail, service, or hospitality environment.
- General knowledge of timepiece movements and jewelry preferred.
- Availability to work retail hours, including weekends.
- Computer and internet savvy with MS Office experience; SAP knowledge preferred.
- Additional language skills (Mandarin, Portuguese, Russian) are a plus.
- Excellent interpersonal and communication skills.
- Strong understanding of customer service needs and priorities.
- Attention to detail with the ability to handle multiple tasks simultaneously.
- Professional image in personal appearance, manner, and demeanor.
We have summarized this job description for you, click apply to see more details from the employer.
