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Brobston Group is the #1 source for luxury fashion, jewelry, beauty, and home décor jobs in North America. We specialize in retail, corporate, and executive consulting roles. We offer both hands-on recruiting services and tailored job posting services to luxury brands and retailers. Brobston Group was founded by William Brobston in 2017 and is based in New York City.

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  • Cartier
  • Service Advisor - Short Hills
Cartier
Cartier

Founded in 1847

Service Advisor - Short Hills

Type
Full time
Industry
Luxury Watches and Jewelry
Location
Short Hills, NJ
Category
Customer Service
Remote
Not Remote
Seniority
Associate
Compensation
$20.00 - $27.00 hourly

Jobs inner cover
Jobs inner cover

Summary

Cartier

Founded in 1847

Service Advisor - Short Hills

Type
Full time
Industry
Luxury Watches and Jewelry
Location
Short Hills, NJ
Category
Customer Service
Remote
Not Remote
Seniority
Associate
Compensation
$20.00 - $27.00 hourly

Application Type

Marketplace (external)

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the employer to apply directly.

Job Description

Summary

As a Service Advisor at Cartier in Short Hills, you will serve as an Ambassador of client service and communication, providing advice and technical explanations to clients regarding the servicing of merchandise. Your role is to ensure the highest level of client experience by delivering after-sales service resolutions that meet or exceed client expectations.

Responsibilities
  • Deliver a warm and gracious welcome to each client while exhibiting Maison values and exceeding client experience expectations.
  • Meet and/or exceed service timeframes and client expectations for Maison appropriate follow-up to service.
  • Understand client needs and identify and discuss appropriate solutions.
  • Communicate and respond to client inquiries based on strong knowledge of technical explanations of service.
  • Perform basic product services such as strap changes, bracelet sizing, steam cleaning, and cord changes.
  • Uphold the ideals of the Cartier Client Experience with a clear understanding of luxury service requirements.
  • Apply client experience guidelines and technical expertise to share recommendations with clients about service and product sales.
  • Partner with Boutique colleagues on sales of accessories, watches, and jewelry.
  • Understand and comply with Cartier security and operational procedures.
  • Assist with Boutique daily set up and break down for opening/closing.
  • Assist with Boutique projects as needed, including inventory, organization, and restocking of supplies.
  • Assist in the merchandising and overall daily maintenance of the cases.
Requirements
  • 2 to 5 years of previous experience in luxury retail, service, or hospitality environment.
  • General knowledge of timepiece movements and jewelry preferred.
  • Availability to work retail hours including weekends.
  • Ability to work in a fast-paced retail store environment.
  • Proficiency in MS Office; SAP knowledge preferred.
  • Additional language skills (Mandarin, Portuguese, Russian) are a plus.
  • Excellent interpersonal and communication skills.
  • Strong understanding of customer service needs and priorities.
  • Strong attention to detail with the ability to handle multiple tasks simultaneously.
  • Ability to project an approachable and professional image in personal appearance, manner, and demeanor.

We have summarized this job description for you, click apply to see more details from the employer.

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