SummaryAs a Service Consultant, you will ensure excellent client service by coordinating, prioritizing, and following up on all Service Orders. You will be responsible for the quality of each aftercare experience, supporting the organization, workflow, and long-term operational efficiency within the Aftercare department.
Responsibilities- Identify and share best practices across the showroom and support services.
- Provide exceptional client service by exceeding client expectations.
- Understand all watch functions and teach others when necessary.
- Measure wrist sizes, change straps, and size bracelets.
- Utilize up-selling and cross-selling techniques to generate revenue.
- Communicate status updates with clients, management, and sales associates.
- Conduct client outreach and follow-up to ensure satisfaction and promote further business.
- Maintain organization of Aftercare area and toolkits.
- Perform monthly audit of repair tools and weekly audit of repairs.
- Oversee client repairs process from beginning to end.
- Handle and resolve client complaints with urgency.
- Maintain documentation, objectives, and compliance within the Aftercare department.
- Assist the manager with general fulfillment duties.
- Represent company and brand values at meetings and trainings.
- Recommend changes to improve showroom operations efficiency.
Requirements- Experience with luxury watches and technical knowledge of timepieces.
- Knowledge of legal requirements in Retail law, Health & Safety, and Security.
- Ability to manage and deliver operating costs with efficiency improvements.
- Excellent project, planning, change, and time management skills.
- Exceptional communication and interpersonal skills.
- IT literate and highly numerate.
- Results-focused and adaptable to change.
- Ability to stand for long periods and travel when required.
- Schedule flexibility for showroom hours, including evenings and weekends.
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