Service Experience Representative - The Shops At Mission Viejo

Summary

Provide friendly, efficient customer service on the sales floor by assisting customers with transactions, resolving issues, and supporting store initiatives such as Nordstrom Rewards. Use and demonstrate proficiency in store technologies and contribute to a positive team environment. The role requires flexibility in scheduling and physical stamina to support store operations.

Responsibilities

• Assist customers with a variety of transactions and service requests.
• Operate and demonstrate expertise in store technologies and point-of-sale systems.
• Defuse customer situations and provide timely, effective resolutions.
• Promote store programs and motivate customers to enroll in rewards initiatives.
• Maintain security and privacy of customer information through compliance and issue resolution.
• Work a flexible schedule based on business and department needs.

Requirements

• Ability to build strong relationships with customers, peers, and leadership.
• Proficiency with multiple operating systems such as MS Windows, iOS, and Android.
• Clear, effective communication and strong interpersonal skills.
• Ability to prioritize multiple tasks in a fast-paced environment and take initiative.
• Physical ability to move continuously for 6-8 hours, including bending, reaching, and lifting up to 25 pounds.