The Showroom Administrator / Service Consultant plays a key role in delivering exceptional client service by coordinating, prioritizing, and following up on all service orders in addition to ensuring all showroom administration aligns with company procedures. This role is responsible for the quality of each aftercare experience, supporting workflow, special-order/spare parts management, and long-term operational efficiency. As a dedicated team player, they provide consistent support to both clients and colleagues, maintaining high service standards and creating an outstanding showroom experience that reflects the company’s strategy and commitment to excellence
Responsibilities
- Deliver exceptional client service, engaging professionally with clients and colleagues and representing brand values.
- Handle client inquiries, updates, and follow-ups promptly by phone or email.
- Manage the full repair and aftercare process, including intake, tracking, vendor communication, and client satisfaction.
- Perform watch-related tasks such as sizing, strap changes, and explaining product functions.
- Maintain organization of Aftercare and showroom administrative areas, including toolkits, spare parts, and stock systems.
- Complete audits, stock control, end-of-day paperwork, banking, and all documentation in line with company procedures and compliance standards..
- Prepare and ship timepieces, ensuring proper protection and accurate processing.
- Support sales through up-selling and cross-selling aftercare and special-order services.
- Ensure efficient handling of orders, inquiries, and internal systems while maintaining high housekeeping standards.
- Collaborate effectively with Service Centers and internal departments to ensure smooth operations.
- Follow IT, PCI, audit, health & safety, and equal opportunity policies.
- Attend meetings, complete required training, and maintain company dress code.
- Perform additional duties as assigned by management.
- Business or training related travel when required.
Skills
- Ability to manage and deliver operating costs, identifying suitable efficiency improvements.
- Excellent project, planning, change and time management capabilities.
- Exceptional communication and interpersonal skills.
- IT literate.
- Highly numerate with ability to understand and analyze performance and make effective decisions to ensure KIPs are delivered.
- Results focused, understanding what is important to the business and to the client.
- Flexible/Adaptable to change.
- Jewelry/watch product knowledge preferred
