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Brobston Group is the #1 source for luxury fashion, jewelry, beauty, and home décor jobs in North America. We specialize in retail leadership, corporate, and executive consulting roles. We offer both hands-on recruiting services and tailored job posting services to luxury brands and retailers. Brobston Group was founded by William Brobston in 2017 and is based in New York City.

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  • Specialist Campaign Operations…
Chanel
Chanel

Founded in 1910

Specialist Campaign Operations - Digital And Cx

Type
Full time
Industry
Luxury Fashion
Location
New York, NY
Category
Digital Marketing
Remote
Hybrid
Seniority
Associate

Jobs inner cover
Jobs inner cover

Summary

Chanel

Founded in 1910

Specialist Campaign Operations - Digital And Cx

Type
Full time
Industry
Luxury Fashion
Location
New York, NY
Category
Digital Marketing
Remote
Hybrid
Seniority
Associate

Application Type

Marketplace

Applications for this job are completed directly on the employer's website.

Job Description

Summary

Support development and execution of email marketing campaigns within Salesforce Marketing Cloud for the Digital and Client Experience organization. Serve as a bridge between creative, marketing, client intelligence and technical teams to ensure timely, high quality, personalized campaign delivery and operational rigor in a hybrid office model.

Responsibilities

  • Plan and execute end-to-end email campaigns from briefing to deployment.
  • Build and optimize responsive modular templates using HTML, CSS, and SFMC tools.
  • Perform QA across devices, rendering, links, segmentation, and tracking.
  • Manage audience segmentation using Data Extensions, SQL, Queries, and Audience Builder.
  • Support setup of journeys, triggered sends, automations, and multi channel orchestration in SFMC.
  • Troubleshoot dynamic content, AMPscript, rendering issues, and data discrepancies.
  • Coordinate reviews, approvals, and vendor relationships for campaign builds.
  • Execute A/B tests and recommend data driven optimizations.
  • Track timelines, document requirements, and communicate risks to stakeholders.

Requirements

  • Minimum 2 years of hands on experience with Salesforce Marketing Cloud.
  • 2+ years of campaign development experience using HTML and AMPscript.
  • Strong knowledge of CRM, email marketing, and digital client engagement.
  • Advanced Excel skills including VLOOKUP and pivot tables.
  • Experience with Google Analytics and campaign reporting.
  • Ability to build segmentation logic and personalization using AMPscript and dynamic blocks.
  • Proven experience with QA processes and A/B testing.
  • Strong project management, documentation, and communication skills.

We have summarized this job description for you, click apply to see more details from the employer.

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