SummaryAs a Specialist Designated Beauty Advisor at Holt Renfrew, you will develop deep, long-lasting relationships with customers to increase sales, service, and loyalty. You will be responsible for achieving sales targets for your assigned brand, with compensation tied to personal sales and brand volume targets.
Responsibilities- Deliver extraordinary service to all customers consistently.
- Exceed personal and brand sales and service goals.
- Build and maintain a loyal client base by acquiring new customers and retaining existing ones.
- Share expert product knowledge with the store selling team.
- Maintain relationships with buyers, vendors, and selling managers.
- Drive brand sales through marketing opportunities, event execution, and assortment recommendations.
- Attend educational sessions including product knowledge and vendor seminars.
- Perform floor recovery, visual merchandising, and related sales support tasks.
- Communicate with clients about in-store events, merchandise requests, and sales follow-up.
- Resolve customer service issues and collaborate with management on complex issues.
- Comply with Health & Safety policies.
Requirements- High school diploma.
- Proven ability to exceed sales targets.
- Collaborative team player in a fast-paced environment.
- Flexible schedule including nights, weekends, and holidays.
- 2+ years of experience in a commission-based sales environment.
- Retail sales experience as a product specialist in a luxury environment preferred.
- Entrepreneurial, competitive, and self-motivated.
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