SummaryAs a Beauty Advisor specializing in Fragrances at Holt Renfrew, you will be responsible for building and maintaining strong customer relationships to drive sales and enhance customer loyalty. Your role will involve providing exceptional service and expert product knowledge to all clients.
Responsibilities- Deliver extraordinary service to all customers consistently.
- Exceed personal and brand sales and service goals and targets.
- Develop and retain a loyal client base by acquiring new customers and nurturing existing relationships.
- Share expert product knowledge with the store selling team.
- Maintain relationships with buyers, vendors, and selling managers.
- Identify marketing opportunities and communicate suggestions to store management.
- Attend educational sessions including product knowledge and vendor seminars.
- Perform floor recovery, visual merchandising, and related sales support tasks.
- Communicate with personal clients about in-store events and merchandise requests.
- Resolve customer service issues and collaborate with management on complex issues.
- Ensure compliance with privacy policies and cyber security measures.
Requirements- High school diploma.
- Proven ability to exceed sales targets.
- Collaborative team player in a fast-paced environment.
- Flexible schedule including nights, weekends, and holidays.
- Minimum of 2 years experience in a commission-based sales environment.
- Make-up artistry or aesthetics certificate may be required for certain brands.
- Prior retail sales experience in a luxury environment preferred.
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