SummaryAs a Specialist Designated Beauty Advisor at Holt Renfrew City Centre, you will be responsible for building and maintaining strong customer relationships to drive sales and enhance customer loyalty. Your role will involve providing exceptional service and sharing expert product knowledge to achieve sales targets.
Responsibilities- Deliver extraordinary service to all customers consistently.
- Exceed personal and brand sales and service goals.
- Build a loyal client base by acquiring new customers and retaining existing ones.
- Share expert product knowledge with the store selling team.
- Maintain relationships with buyers, vendors, and selling managers.
- Identify key marketing opportunities and communicate suggestions to store management.
- Attend educational sessions including product knowledge and vendor seminars.
- Perform floor recovery, visual merchandising, and related sales support tasks.
- Communicate with personal clients regarding in-store events and merchandise requests.
- Resolve customer service issues and partner with management on complex issues.
- Ensure compliance with privacy policies and cyber security measures.
Requirements- High school diploma.
- Proven ability to exceed sales targets.
- Collaborative team player in a fast-paced environment.
- Ability to work a flexible schedule including nights, weekends, and holidays.
- Minimum of 2 years experience in a commission-based sales environment.
- Make-up artistry or aesthetics certificate may be required for certain brands.
- Prior retail sales experience in a luxury environment preferred.
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