Summary
The Specialist, Designated Beauty Advisor develops deep, long‑lasting client relationships to drive brand and personal sales within a luxury retail environment. The role is accountable for achieving assigned brand sales targets while providing expert product knowledge and exceptional customer service. The Specialist supports brand initiatives, education, and in‑store execution to grow loyalty and revenue.
Responsibilities
- Deliver extraordinary service to all customers and exceed personal and brand sales targets.
- Build and maintain a loyal personal client base through acquisition, development, and retention activities.
- Share expert product knowledge with the store selling team and attend vendor and Holt Renfrew education sessions.
- Drive brand sales through event execution, marketing opportunities, and assortment recommendations.
- Perform floor recovery, visual merchandising, price changes, and related sales support tasks.
- Communicate regularly with personal clients via phone, mail, and electronic methods and resolve customer service issues.
- Collaborate with buyers, vendors, and selling management and ensure compliance with health, safety, privacy, and cyber security policies.
Requirements
- High school diploma.
- Minimum of 2 years experience in a commission‑based sales environment; luxury retail product specialist experience preferred.
- Proven ability to exceed sales targets with an entrepreneurial, competitive, and self‑motivated approach.
- Highly collaborative team orientation and ability to multitask in a fast‑paced environment with minimal supervision.
- Availability for a flexible schedule including nights, weekends, and holidays.
- Fluency in English and French (fully bilingual).
