SummaryAs a Specialist Designated Sales Associate, you will be responsible for developing deep, long-lasting relationships with customers to increase sales, service, and loyalty. You will achieve sales targets for your assigned brand, with compensation based on commission directly tied to personal sales and brand volume targets.
Responsibilities- Consistently deliver extraordinary service to all customers.
- Exceed all personal and brand sales and service goals and targets.
- Build a loyal personal client base by acquiring new customers, developing existing clients, and retaining loyal clients.
- Share expert product knowledge with the entire store selling team.
- Maintain solid relationships with buyers, vendors, and selling managers.
- Drive brand sales by identifying key marketing opportunities, executing events, and making assortment recommendations.
- Attend all educational sessions, including product knowledge, vendor, and Holt Renfrew seminars.
- Perform floor recovery, visual merchandising, price changes, and related sales support tasks.
- Communicate regularly with personal clients regarding in-store events, merchandise requests, sales follow-up, and birthdays.
- Resolve all customer service issues and partner with selling management on issues outside of guidelines.
- Comply with all Health & Safety policies and requirements.
- Perform other duties as assigned.
Requirements- High school diploma.
- Proven ability to exceed sales targets.
- Highly collaborative, working with and through others in a team-oriented environment.
- Able to work in a fast-paced environment requiring a high degree of multi-tasking with minimal supervision.
- Able to work a flexible schedule based on customer needs, including nights, weekends, and holidays.
- Minimum of two or more years’ experience in a commission-based sales environment.
- Prior retail sales experience as a product specialist in a luxury environment preferred.
- Entrepreneurial, competitive, self-confident, and self-motivated.
- Fully bilingual in French and English.
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