SummaryAs a Senior Client Advisor at Gucci Holt Renfrew Ogilvy, you will play a crucial role in delivering exceptional customer service and driving sales in a luxury retail environment. You will act as a brand ambassador, embodying the values and heritage of Gucci while supporting the store's daily operations and team development.
Responsibilities- Consistently achieve or exceed monthly and quarterly sales targets for both individual associates and the store.
- Provide exemplary customer service by greeting, listening, and assisting clients to meet their needs.
- Attract new clients through networking and acting as a brand ambassador within the community.
- Maintain an updated and organized client portfolio to ensure regular contact and personalized follow-up.
- Support daily store operations, including opening and closing duties and ensuring adequate floor coverage.
- Contribute to the visual presentation of products according to Gucci standards.
- Act as the main point of contact for complex client issues and support store management in achieving performance goals.
Requirements- Minimum of 4 years of experience in a similar role or customer service environment.
- Proven ability to exceed sales targets and build lasting client relationships.
- Strong verbal and written communication skills in both English and French.
- Flexibility to work variable schedules, including evenings, weekends, and holidays.
- Proficiency in Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
- Passion for the fashion industry and strong business acumen.
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