SummaryAs a Specialized Operations Associate, you will be responsible for the daily operations of the General Office and Jewelry Department under the leadership of the Assistant General Manager, Operations. You will ensure smooth operational functions and maintain high standards in both general office tasks and jewelry operations.
Responsibilities- Open the store, manage safe, controller, registers, and distribute reports.
- Maintain daily functions including cash entry, bank deposits, chargebacks reconciliation, and cash counting.
- Resolve customer issues, handle bill payments, and process customer packages.
- Follow Jewelry Standards and Shipping Guidelines, and manage jewelry inventory and processing.
- Process re-tickets, RTVs, transfers, ASN shipments, and price changes.
- Maintain repair logs and track repairs sent to vendors or local shops.
- Assist in trunk shows and manage special order requests and Statements of Sale.
- Ensure Internal Audit readiness and assist on the selling floor as needed.
- Process Fulfillment orders and handle ad hoc responsibilities.
Requirements- Ability to lift cartons up to 15 lbs, climb ladders, and handle merchandise racks and carts.
- Strong computer skills, including Google and MS Office, with adaptability to changing technology.
- Ability to work in a fast-paced, team-oriented environment with minimal supervision.
- Flexible schedule availability as per business needs.
- Attention to detail and organizational skills.
- Ability to apply store policies and procedures in decision-making.
- Effective verbal and written communication skills.
- Maintain confidentiality in handling issues.
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