SummaryAs a Specialized Operations Associate, you will be responsible for the daily operations of the General Office and Jewelry Department under the leadership of the Assistant General Manager, Operations. You will ensure smooth operational functions, maintain standards, and resolve customer issues while supporting the store's overall objectives.
Responsibilities- Open the store, manage safe, controller, registers, and distribute reports.
- Maintain daily functions including cash entry, bank deposits, and reconciling chargebacks.
- Resolve internal and external customer issues, including bill payments and package tracking.
- Follow Jewelry Standards and Shipping Guidelines, and process merchandise returns and transfers.
- Ensure case counts are completed and discrepancies reconciled.
- Maintain repair logs and track repairs sent to vendors or local shops.
- Assist in trunk show set-up and take down, and prepare special order requests.
- Communicate with Corporate Merchants, Account Payable, Inventory Control, and vendors.
- Ensure Internal Audit readiness and assist on the selling floor as needed.
- Process Fulfillment orders and handle ad hoc responsibilities.
Requirements- Strong communication skills and ability to establish positive interpersonal relationships.
- Ability to lift cartons up to 15 lbs, climb ladders, and handle merchandise racks and carts.
- Proficiency in Google, MS Office, and adaptability to changing technology.
- Ability to work in a fast-paced, team-oriented environment with minimal supervision.
- Flexibility to work a schedule as per business needs and adhere to Dependability standards.
- Attention to detail and organizational skills.
- Ability to apply store policies and procedures in decision-making.
- Effective verbal and written communication skills for telephone and face-to-face interactions.
- Maintain confidentiality when handling issues.
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