SummaryAs a Specialized Operations Associate, you will be responsible for the daily operations of the General Office and the Jewelry Department under the leadership of the Assistant General Manager, Operations. You will ensure smooth operational functions and maintain high standards in both areas.
Responsibilities- Open the store, manage the safe, controller, registers, and distribute reports.
- Maintain daily functions including cash entry, bank deposits, chargebacks reconciliation, and cash counting.
- Resolve customer issues, handle payment of bills, and process customer packages.
- Follow Jewelry Standards and Shipping Guidelines, and manage jewelry inventory and processing.
- Process re-tickets, RTVs, Transfers, ASN Shipments, and price changes.
- Ensure case counts are completed and discrepancies reconciled.
- Maintain a repair log and track all repairs and special orders.
- Assist in trunk show set-up and take down, and communicate with Corporate Merchants and vendors.
- Ensure Internal Audit readiness and assist on the selling floor as needed.
- Process Fulfillment orders and handle ad hoc responsibilities.
Requirements- Strong communication skills and ability to establish positive interpersonal relationships.
- Ability to lift cartons up to 15 lbs, climb ladders, and handle merchandise racks and carts.
- Strong computer skills, including Google and MS Office.
- Ability to work in a fast-paced, team-oriented environment with minimal supervision.
- Flexibility to work a schedule as per business needs.
- Attention to detail and organizational skills.
- Ability to apply store policies and procedures in decision-making.
- Verbal and written communication skills for effective interactions.
- Maintain confidentiality when handling issues.
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