SummaryAs a Specialized Operations Associate, you will be responsible for the daily operations of the General Office and the Jewelry Department under the guidance of the Assistant General Manager, Operations. You will ensure smooth operational functions, maintain standards, and resolve customer issues effectively.
Responsibilities- Open the store, manage the safe, controller, registers, and distribute reports.
- Maintain daily functions including cash entry, bank deposits, chargebacks reconciliation, and cash counting.
- Resolve internal and external customer issues, including bill payments and package tracking.
- Follow Jewelry Standards and Shipping Guidelines, and process re-tickets, RTVs, Transfers, ASN Shipments, and price changes.
- Ensure case counts are completed and discrepancies are reconciled.
- Maintain a repair log and track all repairs sent to vendors or local shops.
- Assist in trunk show set-up/take down and recap results.
- Prepare and submit special order requests and Statements of Sale.
- Communicate with Corporate Merchants, Account Payable, Inventory Control, and vendors as needed.
- Ensure Internal Audit readiness and adherence to standards.
- Assist managers and associates on the selling floor as necessary.
- Process Fulfillment orders and handle ad hoc responsibilities as needed.
Requirements- 2+ years of experience in a similar role.
- Strong computer skills, including Google and MS Office.
- Ability to work in a fast-paced, team-oriented environment with minimal supervision.
- Flexibility to work a schedule that meets business needs.
- Attention to detail and organizational skills.
- Strong verbal and written communication skills.
- Ability to lift cartons up to 15 lbs and handle merchandise racks and carts.
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