SummaryAs a Specialized Operations Associate, you will be responsible for the daily operations of the General Office and Jewelry Department under the leadership of the Assistant General Manager, Operations. You will ensure smooth operational functions and maintain high standards in both general and jewelry operations.
Responsibilities- Open the store, manage safe, controller, registers, and distribute reports.
- Maintain daily functions including cash entry, bank deposits, and reconciling chargebacks.
- Resolve customer issues and process customer packages.
- Follow Jewelry Standards and Shipping Guidelines.
- Receive, verify, and book all jewelry according to Company standards.
- Process re-tickets, RTV's, Transfers, ASN Shipments, and price changes.
- Complete case counts and reconcile discrepancies.
- Maintain a repair log and track all repairs.
- Assist in trunk show set-up and take down.
- Prepare and submit special order requests and Statements of Sale.
- Communicate with Corporate Merchants, Account Payable, Inventory Control, and vendors.
- Ensure Internal Audit readiness and adherence to standards.
- Assist managers and associates on the selling floor as necessary.
- Process Fulfillment orders and handle ad hoc responsibilities.
Requirements- Strong communication skills and ability to establish positive interpersonal relationships.
- Ability to lift cartons up to 15 lbs and handle merchandise racks and carts.
- Proficiency in Google, MS Office, and adaptability to changing technology.
- Ability to work in a fast-paced, team-oriented environment with minimal supervision.
- Flexibility to work a schedule as per business needs.
- Attention to detail and organizational skills.
- Ability to apply store policies and procedures in decision-making.
- Effective verbal and written communication skills.
- Maintain confidentiality when handling issues.
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