SummaryAs a Specialized Operations Associate, you will be responsible for the daily operations of the General Office and Jewelry Department under the guidance of the Assistant General Manager, Operations. You will ensure smooth operational functions and maintain high standards in both office and jewelry operations.
Responsibilities- Open the store, manage safe, controller, registers, and distribute reports.
- Maintain daily functions including cash entry, bank deposits, chargeback reconciliation, and cash counting.
- Resolve customer issues, process bills, and track customer packages.
- Follow Jewelry Standards and Shipping Guidelines, and manage jewelry inventory.
- Process re-tickets, RTVs, Transfers, ASN Shipments, and price changes.
- Complete case counts and reconcile discrepancies.
- Maintain repair logs and track repairs.
- Assist in trunk show setup and takedown, and manage special orders.
- Ensure Internal Audit readiness and assist on the selling floor as needed.
- Process Fulfillment orders and handle ad hoc responsibilities.
Requirements- Strong communication skills and ability to establish positive relationships.
- Proficiency in Google and MS Office, and adaptability to new technology.
- Ability to work in a fast-paced, team-oriented environment with minimal supervision.
- Attention to detail and organizational skills.
- Ability to lift up to 15 lbs, climb ladders, and handle merchandise racks and carts.
- Flexible schedule availability as per business needs.
- Adherence to store policies and procedures.
- Professional handling of telephone and face-to-face interactions.
- Maintain confidentiality in handling issues.
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