SummaryUnder the leadership of the Assistant General Manager, Operations, the Specialized Operations Associate is responsible for the daily operations of the General Office and operational functions of the Jewelry Department. This role involves opening the store, maintaining daily functions, and resolving customer issues, both internal and external.
Responsibilities- Open the store, manage the safe, controller, registers, and distribute reports.
- Maintain daily functions including cash entry, bank deposits, chargebacks reconciliation, and petty cash management.
- Resolve customer issues, research and process payments, and track customer packages.
- Follow Jewelry Standards and Shipping Guidelines, and process re-tickets, RTVs, Transfers, ASN Shipments, and price changes.
- Ensure case counts are completed and discrepancies reconciled.
- Maintain a repair log and track all repairs sent to vendors or local shops.
- Assist in trunk show set-up/take down and recap results.
- Prepare and submit special order requests and Statements of Sale.
- Communicate with Corporate Merchants, Account Payable, Inventory Control, and vendors as needed.
- Ensure Internal Audit readiness and adherence to standards.
- Assist managers and associates on the selling floor as necessary.
- Process Fulfillment orders and handle ad hoc responsibilities as needed.
Requirements- 2+ years of experience in a similar role.
- Strong computer skills, including Google and MS Office.
- Ability to lift cartons up to 15 lbs, climb ladders, and handle racks and carts of merchandise.
- Ability to work in a fast-paced, team-oriented environment with minimal supervision.
- Flexible schedule as per business needs and adherence to Dependability standards.
- Attention to detail and organized personal workspace.
- Effective verbal and written communication skills.
- Ability to maintain confidentiality and apply store policies and procedures in decision-making.
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