Summary
The Senior Program Manager Payments will define and deliver program strategy to improve the omni-channel customer payments experience, drive card usage, and reduce payment costs. This role partners across Product Technology Data Analytics Finance and external payments partners to execute high-impact initiatives and measure business outcomes.
Responsibilities
- Drive payments strategy focused on cardholder omni-channel experience.
- Define scope success metrics financial impacts and resource needs for payment initiatives.
- Manage business roadmap execution stakeholder alignment and communication of measurable impact.
- Foster cross functional collaboration with Product Technology Data Analytics Accounting Finance Marketing and Loyalty.
- Provide payments industry guidance and act as subject matter expert on processing operations alternative payments and fintech solutions.
- Research industry trends build business cases and influence roadmap priorities.
- Cultivate and manage relationships with vendors gateways banks wallet providers and networks.
- Identify opportunities to optimize payment acceptance and reduce processing costs.
- Support monthly business reviews and partner with Finance on financial planning.
Requirements
- Bachelor degree or equivalent experience preferred.
- 6+ years of program management experience.
- Payments industry experience in an omni-channel retail environment.
- Experience with vendor management contract negotiation and partner collaboration.
- Strong analytical problem solving and critical thinking skills.
- Effective verbal and written communication skills and stakeholder influencing ability.
- Proficient with Microsoft Office Suite.
- Strong organization time management and confidentiality judgment.
- Demonstrated negotiation and conflict resolution skills.
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